Return Policy

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1. Return Period

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• Customers have up to 10 days from the product's receipt to request a return or exchange.
• This period does not change for defective products.

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2. Product Conditions

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• The product must be in its original packaging.
• Usage limit: up to 10%.
• Returns are rejected if there is:
  - Composition violation
  - Dirt or contamination by reagents

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3. Acceptable Reasons for Returns

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• Returns are accepted only for defective products.
• Returns for purchase regret are accepted only with proof of inefficiency.

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4. Return Process

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• Initiate the return process via email or support chat.
• Return shipping costs are covered by the customer.

 

 

5. Refunds and Exchanges

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• Exchanges are provided for defective products; no monetary refunds.
• Replacement with an equivalent product is offered.

 

 

6. Product Restrictions

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• Personalized or special products (e.g., Cold Glue) cannot be returned.
• Integrity preservation is essential for accepted returns.

 

 

7. International Conditions

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• The same return rules apply to international customers.